What to expect from Fenland
Garage Doors
 How
we achieve the standard of service that has built our reputation.
We, unlike some other suppliers of garage door equipment,
believe that anything that we sell remains our concern for
the lifetime of the equipment.
We have an ongoing training programme for all our staff backed
up by The Association of Garage Door Specialists and The Construction
Industry Training Board, to ensure that all our staff never
become out of date with the best practice for installation
and safety.
 This
investment in our staff (all of whom are employed by us) is
to ensure that you the customer receive the very best standard
of service that can be provided. This is why many builders
and developers who demand high quality work now use our skilled
services, rather than carry out the work themselves.
Below is a list of questions that we suggest you ask before
deciding where to place your business, if you receive the
answer "yes" to all of them you are probably talking
to Fenland Garage Doors.
What should I ask before buying?
Customer Satisfaction
- Do you have a history of satisfying customers for over
25 years?
- Do you have a showroom where I can see & try doors
before I buy?
- Do you have £5,000,000 of Public Liability Insurance?
- Do old customers come back for a second or third door?
Installation
- Are your engineers qualified to carry out electrical
installation?
- Have all your engineers been trained and tested in Health
& Safety?
- Do you get over 60% of your work from recommendation?
- Do builders and developers who demand high quality work
use you?
- Do you take the old door and all debris away when you
are finished?
Finance, Warranty & Service
- Can I pay the full amount after the job is finished and
I have seen it?
- If I sell my house can I pass the guarantee on to the
new owner?
- Are all your fitters trained and employed by you?
- Do you have a fully staffed office to help me if I need
it?
- Can I extend my warranty if I wish to?
- Do you have a dedicated service / warranty vehicle?
- Do you carry out warranty work on behalf of the manufacturers?
- Do you provide service records and maintain the equipment?
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